How to Place an Order
Our goal is to ensure your complete satisfaction. If you are not satisfied with your purchase, you can request a return within 14 days from the date of receipt of the order.
Any reports regarding missing or damaged products during transport must be communicated within 14 working days of delivery.
Returns for amounts over €100
To request a return, please send an email to branddoublee@gmail.com indicating your order number.
Once the request is approved, THEDOUBLEE will send the shipping label and arrange for package collection.
After receiving and verifying the integrity of the product, a refund or size exchange, if requested, will be processed.
Returns for amounts under €100
To request a return, please send an email to branddoublee@gmail.com indicating your order number.
Shipping must be arranged directly by the customer, who will remain responsible for the integrity of the package until its delivery to our warehouse.
After receiving and verifying the product, a refund or size exchange will be processed.
Please remember to:
- place the item back in its original packaging or in suitable packaging;
- carefully protect the product to avoid damage during transport;
- include all necessary documentation inside the package;
- avoid applying labels or adhesive tape directly to the original packaging.
Any damage, signs of wear, or alterations to the original packaging may result in a reduction of the refunded amount or refusal of the return.
"Product integrity" means returning the item in the same condition in which it was received, including labels, accessories, original packaging, and any security seals.
THEDOUBLEE TEAM
Last updated: 31/07/2026